Support FAQ

FAQ

Do all villas in this category class have BBQ's?

Most of our villas in this category have the facility of a BBQ. For specific details on availability, please reach out to our reservations team who will be happy to assist.

Do all villas in this category class have Bluetooth or WIFI speakers?

Yes, all villas in this category have the option of either Bluetooth or WIFI speakers

Do all villas in this category class have hot tubs?

Most of the villas in this category offer the option of a hot tub for a touch of luxury (additional charges may apply). For specific details on availability, please reach out to our reservations team who will be happy to assist.

Do all villas in this category class have heated pools?

Many villas in this category offer the option of a heated pool for added comfort (additional charges may apply). For specific details on availability, please reach out to our reservations team who will be happy to assist.

Is Cyprus safe for tourists?

Cyprus is generally considered very safe, with low crime rates. However, as with any tourist destination, you should still stay alert, especially in crowded areas.

How expensive is it to stay and eat in Cyprus?

Cyprus offers a range of accommodations and dining options to match all budgets

Are there any free activities in cities across Cyprus?

Yes, you can explore local beaches, take walks through old towns, visit public parks, or attend cultural events and festivals. Some museums also offer free entry on certain days.

What is the nightlife like in Cypriot cities?

Cyprus cities offer diverse nightlife options. In Paphos, Limassol and Famgusta, you’ll find lively bars and nightclubs, while Nicosia has a more relaxed scene with trendy cafes, rooftop bars, and cultural venues.

What airports are there in Cyprus?

Cyprus has two main airports, located in Larnaca and Paphos.

How do I get from the airport to my accommodation?

You can use airport shuttles, public buses, taxis, or car rentals to reach city centers. Larnaca and Paphos airports both offer connections to major cities and towns

What are the main transportation options?

Public buses are widely available throughout Cyprus, and taxis are widely used. You can also rent a car or use private transfer services.

What is the best time to visit Cyprus?

Cyprus is a perfect place to visit all year round. Spring and autumn are perfect times to explore, offering cooler, more comfortable weather and fewer crowds. While summer brings hot temperatures and bustling activity, the best time to visit really depends on your personal preferences.

What safety features does the villa have?

Our villas are thoughtfully equipped with smoke detectors, fire extinguishers, and first aid kits for your safety and peace of mind. Many also feature enhanced security systems for added protection during your stay.

Is there parking available?

Yes, most of our properties have dedicated parking spaces, however the number of parking spaces may vary. Please check with our Reservations Team at reservations@cyprusvillaretreats.com for more information.

Are pets allowed in the properties?

Yes, some properties do allow small pets. Please check with our Reservations Team at reservations@cyprusvillaretreats.com for more information.

How do I get in contact with you about renting a villa?

You can contact us via our online form on our website or by email at reservations@cyprusvillaretreats.com or you can call us on 00 44 20 8123 1050

Are there any accessible properties?

Yes, we offer properties with accessible features. Please contact our Reservations Team at reservations@cyprusvillaretreats.com for assistance.

What are the check-in and check-out times?

The standard check- in time is 4pm a and the standard check-out time is 10am however this can occasionally vary based on the property, so it is worth double checking on the property page itself.

How do I get the keys to the property?

Before your arrival, our Guest Support Team will send you a Welcome Email containing all the essential details about your stay and key collection.

What additional services do you offer?

We offer a variety of extra services, including hot tubs, heated pools, baby cots and high chairs, in-house catering, mid-stay cleans, linen changes, spa treatments, and many other options. Please contact our Guest Support Team for assistance.

Are bed linens and towels provided?

Yes, all our holiday rental properties come with fresh linens and towels for your convenience.

Are taxes included in the price?

Yes, all taxes are included on your booking confirmation invoice

Will I get a refund if I cancel?

Refunds depend on the specific villa's terms and conditions. Cancellation requests must be sent via email to support@cyprusvillaretreats.com. Please refer to your booking confirmation for the applicable policy related to your booking.

Can I host an event or party at the property?

Yes, we have some fantastic properties that are perfect for events, pending prior approval. Please get in touch with us for more information.

Is there a minimum stay requirement?

Yes, most properties have a minimum stay of 3 nights, although this may vary by property. Please check with our Reservations Team for specific details.

Is my payment information secure?

Yes, all payments are processed through secure and encrypted systems.

Are we able to add more guests to the villa after securing the booking?

Yes, this is possible. Please keep the villa size in mind, we can accommodate additional guests for an extra fee per night, per person.

What payment methods are accepted and what is the currency used?

We accept both credit card payments and bank transfers. Upon booking, you will receive your invoice in Sterling (GBP), along with our bank details for your convenience. Alternatively, you can request a secure payment link to pay by credit card in Euros.

Can I change my booking after it's confirmed?

We will do our utmost to accommodate any reasonable requests for changes whenever possible. Please contact our Guest Support Team.

Can I request an early check-in or late check-out?

Early check-in or late check-out may be possible upon request. Please contact our Guest Support Team via email to support@cyprusvillaretreats.com with your specific needs.

Is the kitchen fully equipped with everything I would need to cook a meal with?

Yes, we try to make your stay as comfortable as possible so you will find all the necessary equipment to cook a nice meal, however, we do not supply food and condiments.

Is there free Wi-Fi in the properties?

Yes, all our properties offer complimentary Wi-Fi for our guests.

Is there a cleaning fee?

Most properties do not charge a cleaning fee; however, some may apply one. This will be specified in the booking details, so please check with our Reservations Team for confirmation.

When is the final payment due?

Final payment is due 90 days before your arrival.

What if i need to cancel my booking?

Cancellation policies vary by property. Please contact our Guest Support Team.

Who would be our contact for anything we need while we are there?

For any assistance you need, you can reach our support team via email at support@cyprusvillaretreats.com.

Is a security deposit required?

Usually there is. However it is worth checking the booking conditions on each villa as they can vary often between 20% - 30%.

Can I smoke in the property?

Most of our properties do not allow smoking indoors, but smoking policies may vary by property. Please check the specific rules for each property.

What if something goes wrong during my stay?

We have you covered. Our Guest Support Team are available 8am to 10pm daily - however, Emergency Support is available 24/7

What should I do if I lose my keys?

If you lose your keys, please contact our Guest Support Team for assistance.

Are utilities included in the rental price?

Yes, utilities like water and electricity are included in the rental price.

Can I extend my stay?

Yes, extensions are possible if the property is available. Please contact our Guest Support Team at support@cyprusvillaretreats.com to check for availability.

Can I arrange for housekeeping during my stay?

Yes, additional housekeeping services can be arranged for an extra fee. Please contact our Guest Support Team at support@cyprusvillaretreats.com to make arrangements.

Is there a booking fee?

A booking fee is only applied while using a card payment methods, this fee is a flat 3.5%, No fee is charged on booking paid with banks transfer

Can I rent a car through you?

We can provide you with recommendations for our trusted car rental partners

Can I request a baby cot or high chair?

Yes, Baby Cots and High Chairs can be arranged for an extra fee. Please contact our Guest Services Team at support@cyprusvillaretreats.com to make arrangements.

What happens if we break something in the house?

Upon booking, a security deposit will be required. If a small item, like a glass, is broken, it’s up to the owner to decide whether to deduct the cost from the deposit. However, if a larger item, such as a sofa, is damaged due to misuse, you may forfeit your entire security deposit.

Are there any hidden fees that I should be aware of?

No, There’s no extra fee for payments made via bank transfer. However, a 3.5% charge applies for credit card payments, which goes directly to the payment merchant.

Do you offer airport transfers?

Yes, Some properties offer airport transfers; however, our Guest Support Team can provide you with recommendations for reliable taxi companies.

FAQ

Have more questions? Reach out to us!